Recent reforms to the NHS have made explicit commitments for providing services which are designed around the patient. As a consequence those involved in planning, providing and evaluating such services will need to involve and consult patients in order to ensure that services match the need to expectations of patients.
In the provision of patient centered services, health care staff at all levels will need to develop skills and abilities at "learning to see and seeing the whole" through mapping and analysing "what is going on" in a patient experience. This is central to the planning, delivery and improvement of such services. In this essential guide, Sarah Fraser provides a simple, clear, yet rich and informative account on activities important to mapping, analysing and then improving processes that will impact on patient care.
The guidebook is structured into five sections which will enable one to develop knowledge and understanding on processes including:
1. getting started
2. mapping
3. analysing
4. taking action
5. facilitating
This book is for health care professionals, clinicians and managers involved with the delivery of health care services at all levels. |
UK £14.95 
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